Professional Development
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Student Services Performance Group
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Eric Zeigler
Eric Zeigler
Discussion Comment
Preparing for Customer Service Success | Origin: RT105
Knowing your team and training your team with the right people allows you to be more successful with customer service.
Eric Zeigler
Eric Zeigler
Discussion Comment
Creating Value for Your Customer | Origin: RT105
By understanding touchpoints and the way we intteract with customers will allow us to build our reputation within the community.
Eric Zeigler
Eric Zeigler
Discussion Comment
Creating the Customer-Centered Organization | Origin: RT105
Customer service plays a major part in a businesses success. The best way to ensure success is to take steps to improve customer service and use that to promote yourself.
edward dixon
edward dixon
Discussion Comment
Orientation and Mentoring Affects Retention | Origin: RT103

An effective mentor is the key to the students development throughout the program.

edward dixon
edward dixon
Discussion Comment
Retention Starts in Admissions | Origin: RT103

I will be prepared for the new student and make sure they understand the expectations. 

edward dixon
edward dixon
Discussion Comment
Retention Starts in Admissions | Origin: RT103

I will be prepared for the new student and make sure they understand the expectations. 

edward dixon
edward dixon
Discussion Comment
First Week and Late Enrollments | Origin: RT102

Make sure you show up on time.Faculty play a key roll in first-day, first impressions of how academics are going to be.

edward dixon
edward dixon
Discussion Comment
Faculty Involvement | Origin: RT102

Provide students with an opportunity to exchange phone numbers for support .

edward dixon
edward dixon
Discussion Comment
Institutional Connections | Origin: RT102

Planning your orientation content should reinforce the student's decision to attend your institution.

edward dixon
edward dixon
Discussion Comment
Students' Expectations | Origin: RT102

Building a program to ensure a smooth "hand off" from Admissions to Faculty is a critical component of student retention. We must remember that every student that enrolled, did so because they are not happy with current position in life.

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